Adani Airports-AIONOS AI Partnership.
Adani Airport – AIONOS AI Partnership: New Delhi, October 30, 2025 — Adani Airport Holdings Limited (AAHL), the largest operator of Public Private Partnership airports in India, has entered into a strategic partnership with AIONOS, an InterGlobe Enterprises company and a global leader in enterprise AI, to implement an advanced AI-driven system aimed at enhancing the passenger experience across its airports. This collaboration, announced on October 30, introduces a multi-lingual, omni-channel agentic AI solution designed to provide personalized, consistent, and seamless support to travelers.
The new system, powered by AIONOS’ proprietary IntelliMate platform, will integrate cutting-edge Conversational AI and automation to elevate the traditional airport help desk. This intelligent concierge will be available 24/7, offering instant support to passengers in a range of languages, including English, Hindi, and regional dialects, across multiple touchpoints such as voice, chat, web, and mobile.
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Personalized, Multilingual Support Across Touchpoints
One of the key features of this AI solution is its ability to offer personalized, real-time assistance to travelers. Passengers will be able to access flight updates, gate information, baggage status, directions, and other airport services at the touch of a button. By connecting with passengers through their preferred channels and languages, the system aims to improve operational efficiency and significantly reduce response times, ultimately enhancing the overall passenger experience.
“This partnership marks a significant step in delivering seamless and personalized journeys for travelers across our airports,” said Arun Bansal, CEO of AAHL. “At AAHL, our vision is to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything we do. This collaboration with AIONOS brings us closer to achieving that vision by converting travel anxiety into excitement through personalized support and seamless interaction.”
The AI-driven system ensures a unified experience, offering consistent, context-aware interactions across various communication channels. With this new solution, Adani Airports is positioning itself at the forefront of the digital transformation within the aviation industry, enhancing passenger satisfaction and fostering a more inclusive, accessible environment for travelers.
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Adani Airports-AIONOS AI Partnership.
A Step Toward AAHL’s Digital Transformation
The introduction of this innovative AI solution is part of AAHL’s broader digital transformation strategy. This strategy is centered around three key pillars: B2B collaboration for seamless operations across the airport ecosystem, a top-tier passenger experience, and the continued development of world-class digital infrastructure to prepare for the future of travel.
“We are building a connected ecosystem with in-house offerings such as aviio, Adani OneApp, and Airport-in-a-Box,” Bansal continued. “These initiatives are designed to enhance convenience, comfort, and personalization, ensuring that our airports set new global standards in operational excellence.”
The move to introduce AI-powered solutions is consistent with AAHL’s mission to transform airports into holistic lifestyle destinations. The company is focused on delivering more than just travel services but creating an experience that blends innovation, comfort, and sustainability.
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AIONOS: Empowering Enterprises Through AI
For AIONOS, this collaboration represents a significant opportunity to apply its AI expertise in a high-impact sector. CP Gurnani, Co-founder and Vice Chairman of AIONOS, expressed excitement about the partnership, stating, “We are excited to embark on this transformative journey with AAHL. Our shared vision of leveraging advanced technologies to enhance customer experience aligns perfectly with our mission to empower enterprises to achieve their strategic objectives in the digital age.”
Through this partnership, AIONOS will deploy its Agentic AI platform, IntelliMate, to help Adani Airports provide a truly intelligent, omni-channel experience for passengers. The system will support everything from simple inquiries to more complex interactions, driving operational efficiency and improving the passenger journey from start to finish.
Looking Ahead: Paving the Way for Future-Ready Airports
This partnership marks another milestone in AAHL’s journey to redefine airport services and set new benchmarks for smart, sustainable, and future-ready airports in India. By integrating advanced AI technologies, AAHL is positioning itself as a leader in the digital transformation of airport operations, ensuring that travelers receive seamless, personalized support at every touchpoint — now and into the future.
As airports continue to become hubs of technological innovation, AAHL’s collaboration with AIONOS will undoubtedly play a crucial role in shaping the future of air travel. The AI-powered solution is poised to redefine how passengers engage with airport services, making their journeys more efficient, enjoyable, and stress-free.